Partnership Questionnaire

Thank you for your interest in partnering with us. To prepare for our discussion please review the following questions.

 

Compassion (How you treat people)

  1. How does your company demonstrate compassion when working with customers in stressful situations (downsizing, bereavement, loss of employment, etc.)?

  2. What policies do you have in place to ensure that customers, especially seniors and vulnerable individuals, are treated with dignity and patience?

  3. Can you provide an example of a time in the past week, when your company went above and beyond to help a customer in need?

  4. How do you handle customer concerns or complaints to ensure they feel heard and valued?

  5. How does your hiring process ensure that employees share your company’s values of empathy and respect?

Caring (How you operate as a business)

  1. What steps do you take to make sure your team members treat customers with care and professionalism?

  2. How do you balance efficiency with taking the time to genuinely assist customers who may need extra support?

  3. What kind of training do you provide to ensure your employees uphold high standards of customer care?

  4. How does your business ensure fair and honest pricing, especially for seniors and those on fixed incomes?

  5. Do you offer any community-based discounts, assistance programs, or charitable initiatives?

Custodianship (How you handle belongings, waste, and community responsibility)

  1. How does your company decide what gets disposed of, recycled, or donated?

  2. What partnerships or programs do you have in place to donate usable goods instead of sending them to landfills?

  3. How does your business contribute to environmental sustainability?

  4. Can you share an example of how your company has acted as a responsible steward of the materials and items you handle?

  5. What measures do you take to ensure ethical disposal of waste, hazardous materials, or e-waste?

Workplace Culture & Ethics (How you run your business)

  1. What are your company’s core values, and how do they shape your daily operations?

  2. How do you ensure your employees are aligned with your company’s values?

  3. What do you do to maintain a positive and respectful workplace culture?

  4. Have you ever turned down a job or business opportunity because it didn’t align with your values? If so, why?

  5. If we were to work together, how would you ensure that our shared commitment to compassion, caring, and custodianship is upheld in our partnership?